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Troubleshooting Clothes Washers

Washer Safety Tip
When your washer doesn't work.
Washer doesn't fill.
Oversudsing
Water temperature not right?
Washer won't spin or begins to vibrate.
Washer doesn't agitate.
Washer doesn't spin.
Washer doesn't drain.
Washer vibrates excessively.
Washer doesn't shut off.
Washer fills but motor doesn't start.
The water doesn't stop running.
The tub fills with water but the machine doesn't run.
The motor runs but the machine doesn't agitate or spin.
Washer leaks.
Washer won't drain.
The water doesn't get hot enough.

 

Washer Safety Tip

Before making repairs, pull the plug and turn off the faucets. Note: Appliance models vary; see your owner's manual for information specific to your washer.

When your washer doesn't work.

Check for:

  • Proper power supply.
  • Unplugged or defective cord.
  • Blown fuse or circuit breaker.
  • Kinked water supply or drain hose.

Remedies:

  • Repair power supply.
  • Plug in or replace cord.
  • Replace fuses or turn circuit breaker back on.
  • Straighten the kink. If you can't, replace the hose.

Washer doesn't fill.

Check for:

  • Blocked water inlet screens.
  • Clogged filters
  • A kink in one of the hoses
  • Timer that is not set
  • Defective timer or temperature selector.

Remedies:

  • Clean or replace water inlet screens.
  • Check the inlet hose filters and clean them.
  • Straighten the water supply hoses.
  • Turn the timer slightly or press the buttons firmly.
  • Replace timer or temperature selector*
    *Problem is best left to a professional.

Oversudsing

Oversudsing causes leaks and blocks drains. To reduce the suds, pour 1/2 cup white vinegar mixed with some cold water into the washer. Next time, use less detergent (try low-suds type).

Water temperature not right?

Be sure the faucets are fully open, screens in the water inlet valve or hoses aren't clogged, and there's lot's of hot water.

Washer won't spin or begins to vibrate.

The wash load may be too large or out of balance. Try removing some of the items or redistribute the load.

Washer doesn't agitate.

Check for:

  • Loose or broken drive belt.
  • Defective agitator solenoid.

Remedies:

  • Tighten or replace belt
  • Replace agitator solenoid*
    *Problem is best left to a professional.

Washer doesn't spin.

Check for:

  • Loose or broken drive belt.
  • Defective lid safety switch, timer, or spin solenoid.

Remedies:

  • Tighten or replace belt.
  • Replace switch, timer, or spin solenoid.*
    *Problem is best left to a professional.

Washer doesn't drain.

Check for:

  • Jammed or defective drain pump.

Remedies:

  • Clear jam.
  • Replace pump*
    *Problem is best left to a professional.

Washer vibrates excessively.

Check for:

  • Machine or load in machine isn't level.
  • Defective snubber.
  • Loose basket.
  • Worn basket support.

Remedies:

  • Adjust leveling feet or load in machine.
  • Repair or replace snubber.*
  • Tighten basket hold-down nut.
  • Replace support.*
    *Problem is best left to a professional.

Washer doesn't shut off.

Check for:

  • Disconnected air hose.
  • Defective water inlet valve.

Remedies:

  • Reconnect hose to water level switch.
  • Replace water inlet valve.*
    *Problem is best left to a professional.

Washer fills but motor doesn't start.

Check for:

  • If motor hums, jammed drain pump or defective motor.
  • Tripped or defective overload protector.

Remedies:

  • Unjam pump.
  • Replace motor if defective.*
  • Reduce wash load.
  • Let protector reset and replace if defective.*
    *Problem is best left to a professional.

The water doesn't stop running.

Check for:

  • Disconnected overflow switch
  • Disconnected hose
  • Defective overflow switch
  • Defective timer
  • Damaged mixing valve

Remedies:

  • Replace the water hose.
  • Check the switch and replace it.
  • Replace the timer.
  • Replace the valve.
  • Call a qualified contractor.

The tub fills with water but the machine doesn't run.

Check for:

  • Tripped lid safety switch
  • Too much laundry in the tub
  • Defective motor
  • Defective timer

Remedies:

  • Make sure the lid is closed.
  • Check the switch.
  • Take some things out and wait 15 minutes for the motor to reset.
  • Call a qualified contractor.

The motor runs but the machine doesn't agitate or spin.

Check for:

  • Loose or broken drive belt
  • Broken gears or transmission

Remedies:

  • Tighten the belt or replace it.
  • Call a qualified contractor.

Washer leaks.

Check for:

  • Loose hose connection
  • Defective hoses
  • Damaged gaskets
  • Defective mixing valve
  • Damaged pump
  • Defective overflow switch or sensor

Remedies:

  • Check and tighten the connection.
  • Replace the hose.
  • Check the gaskets, then replace it if necessary.
  • Check the valve for cracks, then replace if necessary.
  • Check for defects and replace bad parts.
  • Call a qualified contractor.

Washer won't drain.

Check for:

  • A kink in the drain hose
  • The position of the drain hose is too high.
  • Defective timer
  • Stuck drain pump

Remedies:

  • Straighten the hose.
  • Make sure the hose is not emptying more than 3 feet above the floor.
  • Replace the timer.
  • Call a qualified contractor.

The water doesn't get hot enough.

Check for:

  • The water heater setting is too low.
  • The water supply hoses are misconnected.
  • Defective mixing valve
  • Defective timer

Remedies:

  • Reset the thermostat to 140 - 160 degrees F.
  • Reverse the hose connection.
  • Replace the defective valve.
  • Replace the timer.
  • Call a qualified contractor.
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