ServiceMaster Online Privacy Page

Your Privacy

At ServiceMaster, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy for all ServiceMaster Quality Service Network Web sites, including:

What information do we collect? How do we use it?
When you request information about a product or service or register with one of our sites, we may need to know specific information about you. This enables us to process your registration/ requests and reply to your needs promptly.

Our site's registration and survey forms require users to give us contact information (like your name, e-mail and address) and demographic information (like your zip code, age, or income level). We use customer contact information from these registration and survey forms to send you information about our company, promotional materials and information from our partners. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor your experience at our sites and distribute content that we think you might be interested in.

We run contests on our site in which we ask visitors for contact information (like your email address) and demographic information (like your zip code, age, or income level). We use contact data from our contests to send users promotional material from our partners. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor your experience at our site, distribute content that we think you might be interested in, and display the content according to your preferences. When you enter a contest or other promotional feature, we may ask for your contact information so we can administer the contest and notify winners.

When you order products or services from the ServiceMaster Quality Service Network Web sites, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. To learn more about our encryption policies, please review the section on How does ServiceMaster protect customer information?

This site contains links to other sites. ServiceMaster is not responsible for the privacy practices or the content of such Web sites. We will not pass your information along to the linked site; however, we cannot protect your information if you provide information to that site.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the ServiceMaster Quality Service Network Web sites (listed above).

We may also use the information we collect to occasionally notify you about important changes to the Web site, new ServiceMaster services, and special offers and information we think you'll find valuable. If you would rather not receive this information, please contact us through one of the channels identified in the choice/ opt out section.

How does ServiceMaster protect customer information?
When you place orders or access your account information, we use a secure server. This secure server software, SSL (Secure Sockets Layer) encrypts all information you input before it is sent to us. Furthermore, all of the customer transactional data we collect is protected against unauthorized access with the use of digital certificates. ServiceMaster's digital certificates are issued by VeriSign, one of the most established signers of digital certificates. To learn more about ServiceMaster's online security simply click on the "Security" icon in your browser tool bar.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without accepting cookies, you can still use most of the features throughout the ServiceMaster Quality Service Network Web sites.

Our site uses cookies to keep track of your shopping cart and to make sure you don't see the same advertisement or content repeatedly. We use cookies to deliver information specific to your interests and to save your password so you don't have to re-enter it each time you visit our site.

Will ServiceMaster disclose the information it collects to outside parties?
ServiceMaster does not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can request that we do not by emailing us at customercare@svm.com. (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.) Also, ServiceMaster may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personal identifying information.

Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from ServiceMaster and our partners at the point where we request information about the visitor.

This site allows the following options for removing your information from our database. If you do so, you will not receive future communications from us.

1.You can send email to customercare@svm.com

2.You can send mail to the following postal address:

ServiceMaster Consumer Services
Unsubscribe, Mail Stop A4-1831
860 Ridge Lake Boulevard
Memphis, TN 38120

3.You can call the following telephone number: 1-800 WE SERVE

Correct/Update
This site gives users the following options for changing and modifying information previously provided.

1.You can send email to customercare@svm.com

2.You can send mail to the following postal address:

ServiceMaster Consumer Services
Unsubscribe, Mail Stop A4-1831
860 Ridge Lake Boulevard
Memphis, TN 38120

3.You can call the following telephone number: 1-800 WE SERVE

Your consent
By using our Web site, you consent to the collection and use of this information by ServiceMaster. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think
ServiceMaster welcomes your questions and comments about privacy. Please send e-mail to customercare@svm.com

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

ServiceMaster Consumer Services, A4-1831
860 Ridge Lake Boulevard
Memphis, TN 38120
ConsumerServices@svm.com
1- 800 WE SERVE ext. 1000